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Hours: Tuesday-Saturday 01:00-10:00 (40 hours)

Location: London Luton Airport Cargo Centre, President Way, LU2 9NW

Grade: O

Department: Ramp Operations

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

Working as the Operations Ramp Agent you would be responsible for the nightly running of the airside and landside operations. You will be responsible for safely and efficiently completing all operational tasks for the Luton Gateway, which includes but is not limited to: Airside Operations, Network Control Group (NCG) and other office functions such as Restricted Commodities (RCG) processes & Truckwatch.

• Operational duties:
  • Supporting all ramp, sort & warehouse duties as directed.
  • Ensure on-time arrivals and departures of flights and trucks.
  • Acceptance and clearance of inbound/outbound freight.
  • Overseeing the safe loading/unloading of the aircraft in accordance with the Global Aviation Procedures and Standards manual (GSAM).
  • Carry out aircraft arrival and departure procedures.
  • Arranging fuelling & de-icing of aircraft as requested.
  • Checking serviceability of equipment
  • Ensure aircraft and shipment movement visibility is maintained within internal DHL systems (NMIV)
• Network Control Group (NCG) Duties:
  • Preparing load sheets/load plans for the flights using internal systems (SABLE).
  • Coordinating container allocations to aircraft and trucks.
• Working with stakeholders:
  • Maintaining clear communication with relevant parties.
  • Liaising with 3rd party Ground Handling Operators.
• Office-based duties:
  • Coordinating all crew requests as required.
  • Data entry and report writing
• Restricted Commodities duties:
  • Conducting dangerous good checks and preparing all declarations via RCTS.
• Compliance:
  • Strict adherence to H&S, GSAM and other authorities’ rules and regulations.
• Safety:
  • All employees are responsible for their own health, safety, and wellbeing, and for the health & safety of their colleagues who may be affected by their actions or failure to take action.
  • You are expected to report all accidents, near misses and hazards in the workplace.
  • You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.

Required Skills/Experience:

• Knowledge of aircraft loading procedures – desirable
• Knowledge of ramp equipment – desirable
• Must meet criteria for issue of an Airside Pass (with full 5 year employment/non employment history)
• Knowledge of Microsoft Word/Excel/Outlook

Required Competencies:

• Interpersonal skills (communication, developing relationship)
• Working under pressure to deadlines in a time critical environment.
• Attention to detail.
• Strong team ethos.
• React positively to any last-minute changes.
• A safety-first attitude
• Ability to work under their own initiative.
• Physically able and have manual handling skills.
• Highly self-motivated.
• Must be able to follow Ramp procedures (filling LV sheets and using GOALS system).
• Must be able to be flexible with working hours.

Applications: To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: Tuesday 1st October 2024

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via [email protected]

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.