Love talking to people? Our contact centre is hiring throughout October and November – come join the conversation!

Brief Overview:

• Monthly pay between £23,000-£23,300 per year
• Full Time contract working 37.5 hours per week
• Start Dates throughout October and November
• Sociable Working shifts between 08:00-18:00 Monday-Sunday
• Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally
• Weekly coaching and engagement with your manager and team
• Lifestyle Benefits programme – featuring thousands of discounts
• Access to Wagestream, the money management app that gives you access to a toolkit of services built around your pay

Go Further with Foundever

Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

As a Foundever Customer Service Representative, you will handle inbound and outbound contact from customers with queries or concerns about products or services. Your role is to listen, act promptly, and drive the conversation to resolve their issues, while making trusted decisions.

Communication will be through voice, email, and chat, with the type of service defined during recruitment. After Foundever training, you’ll learn procedures and systems, using your initiative to resolve issues while being creative, committed, and building connections with each customer.

Throughout your recruitment process we will be looking to identify the below key skills needed for this role:

• Verbal Communication: Speaking clearly and confidently, adapting tone to suit the customer.
• Written Communication: Writing clear, concise responses that address customer concerns.
• Willingness to Learn: Committed to training and development, adapting to changes, and refining skills over time.
• Resilience: Maintaining a positive attitude and delivering excellent service after difficult interactions.
• Active Listening: Fully focusing on the customer’s needs, asking questions, and responding appropriately.
• Empathy: Showing understanding and compassion to build trust and rapport with customers.
• Attention to Detail: Ensuring accuracy in data entry, order processing, and issue resolution to minimise errors.

Our Employee Value Proposition

Your wellbeing is of the utmost of importance to us and let’s not sugar coat it, trying to resolve customers’ concerns, come up with solutions and hit targets can sometimes feel overwhelming. Here at Foundever, we have a high emphasis on looking after you. We have Mental Health First Aiders, wellbeing champions, an Employee Assistance Program and a global and national calendar of wellbeing activities at your disposal with the aim of making you feel supported and equipped to continue with day-to-day life.

We are a lovely bunch who celebrate difference, and everything that makes our associates unique, by upholding a diverse and inclusive environment in which we can all thrive. Our aim is to make sure everyone at Foundever can be themselves and know they belong.

It’s really important you are able to commute to our site so please check the below address before applying: Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

Join Foundever and make a real impact, where your creativity, commitment, and customer connections drive success—apply today and start your journey with us!

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Job Type: Full-time

Pay: £23,000.00-£23,400.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Financial planning services
• Health & wellbeing programme
• Store discount

Ability to commute/relocate:

• Coventry, CV1 3BH: reliably commute or plan to relocate before starting work (required)

Work Location: In person