William Collier House, a supportive housing project is seeking to hire a Receptionist a on Friday, Saturday and Sunday rota structure on a permanent contract to join the team. The reception is front of house, you will be the first point of contact for greeting or dealing with enquiries from callers, visitors or clients in need of assistance. Also, you will be required to help maintain the security and safety of the premises and undertake administrative duties as directed.

Salary: £18,190.79 per annum

Hours: 30 Hours per week – on a Friday, Saturday and Sunday on a Rota Structure of Early or Mid or Late - 10 hours per shift:

Early Shift = 07.00 until 17.00
Mid Shift = 09.00 until 19.00
Late Shift = 12.00 until 22.00 with breaks

You will receive:

• Annual leave – 25 days plus Bank Holidays pro rata.
• Wellbeing time allocated per week.
• Staff benefits – a wide range of health & wellbeing services to access.
• Comprehensive Induction into the role.
• Comprehensive Training package – face-to-face and online training on a wide range of subjects, to ensure you are equipped with the skills and knowledge to carry out your duties and tasks required and further develop your career.
• You will receive regular Supervision Support from your line manager.
• Work in a supportive environment
• An encouraged culture to support staff health & well-being and a healthy work-life balance.
• Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.

Details of the Receptionist Role:

To act as the first point of enquiry for callers, visitors or service users in need of assistance. To help maintain the security and safety of the premises and undertake administrative duties as directed.

Key Responsibilities:

1) Answer incoming calls on staff and clients’ telephones and transfer them / notify clients as appropriate.

2) Use the intercom and paging systems to relay messages to clients or staff.

3) Greet visitors to the building in a courteous, respectful manner and direct their enquiry accordingly.

4) Ensure that all callers to the building sign in and out and are made aware of health and safety information.

5) Assist clients with any enquiry they may make, in a professional and sensitive manner. Seek the advice, assistance and support of project staff where necessary.

6) Encourage clients, in a firm but diplomatic manner, to abide by the rules of the project for example, in relation to alcohol, noise, visitors or disturbance.

7) Report any areas of concern, regarding safeguarding, safety or security of the project or individual clients to project/supervisory staff.

8) Keep the reception area clean and tidy and undertake any cleaning duties specified e.g. cleaning of paintwork, walls, waste bins etc.

9) Undertake laundry duties when required.

10) Undertake administrative tasks, e.g. photocopying, making telephone calls, as required by project or managerial staff.

11) Telephone the Fire Brigade or other emergency services as required, or in the event of alarms sounding.

12) To follow Brighton YMCA’s policies and procedures at all times, including, but not only, those relating to Equality, Diversity and Inclusion EDI, Health and Safety, Safeguarding and Confidentiality/Data Governance. To respond to all reasonable instructions and guidance as these procedures develop further.

13) To follow Brighton YMCA’s Code of Conduct for staff, regarding workplace professionalism, at all times.

14) To follow Safeguarding protocols at all times.

15) Participate in 1:1 Supervision & Appraisal.

16) To undertake and complete all required training both face-to-face and online through ME Learning.

17) Undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

All Staff are required to ( there may be some similar areas listed below that are in the main responsibilities for a Receptionist) :

To report any concerns about the client’s well-being to a relevant member of staff, using correct workplace procedures.

To attend training, and meetings, and participate in supervision and appraisal, where requested.

Adhering at all times to Health & Safety policy, and procedures and to complete all training that is required to carry out this job in line with Health & Safety regulations.

To comply with all COSHH regulations and guidance concerning infectious, hazardous control substances at all times, this also includes PPE requirements.

To report any hazardous material/ sharps &/or anything applicable under the hazardous definition. and adhere to procedural guidelines and training on how to safely dispose of such.

Adhering to fire safety, working at heights and manual handling procedures and guidelines at all times.

To follow YMCA Brighton’s policies and procedures at all times, including, but not only, those relating to EDI, Health and Safety, Safeguarding, and Data Protection and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.

In line with GDPR and Confidentiality, Clients, volunteers, and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained by data protection legislation.

All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families, and carers, you have a duty to ensure you are familiar with safeguarding policies, attend safeguarding training, and know who to contact if you have concerns about an adult or child’s welfare.

Personal Specifications:

Understanding of the boundaries to worker/client relationship.

Understanding confidentiality issues and adhering to GDPR and Data governance.

Some understanding of the issues faced by this client group is desirable.

Experience is not essential to this post. Candidates should demonstrate that they possess the skills necessary for the role.

Experience within a similar field or Reception work is desirable

Ability to report and record information clearly.

Ability to communicate effectively with a varied client group.

Ability to respond appropriately to emergencies or challenging situations if/as they arise.

Ability to work as part of a team e.g. openness, punctuality, flexible approach to duties.

Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practice.

Commitment to training and personal development.

Ability to manage the demands of lone working and the hours that this position requires.

If you think this is for you, we would love to hear from you - by clicking on the Apply Button by Midnight Monday 23rd September 2024.

Interviews will be held within 14 days of the closing date.

Employment with YMCA Brighton is conditional on a satisfactory Enhanced Disclosure and Barring Service (DBS) check, a minimum of 2 satisfactory references and proof of eligibility to work in the UK.

We are an equal opportunities employer who constantly strive to be representative of the communities we serve. We value the unique perspectives and talents that people bring from a variety of cultural backgrounds and experiences, and we recognise the added value that diversity continually brings to the organisation.

Job Types: Part-time, Permanent

Pay: £18,190.79 per year

Schedule:

• 10 hour shift
• Day shift

Work Location: In person