Resort Administration Supervisor

Salary £24,654pa 39 hours per week

Are you an ambitious professional looking to take your career to the next level in a world-class resort setting? Hilton Grand Vacations in Ballater, Scotland, is seeking an outstanding Resort Administration Supervisor to join our dynamic team. This role offers a fantastic opportunity to ensure flawless operations and deliver outstanding service to our guests.

Job Responsibilities

As a Resort Administration Supervisor, you will:

• Ensure all pre-arrival information is produced and distributed to guests and relevant departments, strictly adhering to brand standards.
• Support the promotion of activities and events targeting time ownership guests.
• Respond to and analyze guest responses received through SALT surveys, ensuring we continuously improve our services.
• Ensure the posting of weekly miscellaneous revenues, such as grocery packs.
• Maintain daily communication with maintenance and housekeeping departments in the absence of the Resort Administration Manager.
• Align with the purchase order procedure, ensuring deliveries are checked upon receipt and discrepancies are addressed.
• Assist with the maintenance of lead management processes, such as address changes.
• Liaise with owners’ debtors in accordance with current guidelines.
• Report any defects, damage, or hazards in the working environment.
• Carry out all duties in a safe manner, ensuring the health, safety, and welfare of yourself, other staff members, guests, and other persons on the premises.
• Respond to customer problems and ensure a high standard of service is delivered in a friendly and personalized manner.
• Ensure outstanding Customer Relations/Customer Service within the Front Office.
• Manage the department throughout the night shift when required.
• Be available outside normal working hours to handle any unusual reservation situations that may arise.
• Have knowledge of legislation relating to guests, including the Hotel Proprietors Act.
• Be fully conversant with the resort fire and evacuation procedures, your role as a fire coordinator, the resort security procedures, and the Company’s purchasing procedures.
• Ensure all reservation systems are kept fully up to date and communicate any last-minute changes with all affected departments.
• Improve rental revenues and ensure relevant reports are produced and circulated.
• Liaise with the Finance department to ensure weekly and monthly reports are prepared and presented.
• Ensure all department colleagues are aware of revenue targets and are kept informed of performance results.

To be successful in this role, you should have:

• Proven experience in a supervisory or administrative role within the hospitality industry.
• Outstanding communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to work independently and as part of a team.
• Flexibility to work outside normal working hours when needed.
• Detailed knowledge of reservation systems and hotel legislation.
• Focus on delivering outstanding customer service.
• Familiarity with health and safety regulations.